Return policy

Return Policy

At forylight, we want you to feel entirely confident in your purchase. If, for any reason, you’re not fully satisfied with your order, we accept returns within 15 days of item delivery.

This policy applies to all products, including sale items. Our goal is to make the return process smooth, fair, and transparent.

1. Return Eligibility

To be eligible for a return:

  • The item must be in original condition
  • Must be unworn, unused, and unwashed
  • Must include original packaging
  • You must provide photo or video proof of the item as received

These materials are required to verify the return condition and speed up the approval process.
Returns without proper documentation will not be accepted or processed.

2. Initiating a Return

To request a return, follow these steps:

  1. Email Click here to send your question
  2. Include your order number, reason for return, and photo/video evidence
  3. Wait for our team to review your request
  4. Upon approval, you’ll receive return instructions and the nearest return address

⚠️ We do not accept packages returned to us without prior authorization, under any circumstances.

3. Return Shipping

Return shipping is 100% covered by us. We’ll provide the proper instructions and shipping label if required.

Please ensure your returned product is safely packaged. We are not responsible for items lost or damaged in transit if they are improperly packed.

4. Refund Process

Once your return arrives at our distribution center:

  • We inspect the item
  • If approved, the refund is processed
  • A confirmation email is sent
  • Refunds are issued to your original payment method

Depending on your bank or payment method, refunds may take 3 to 10 business days to appear.
If tracking shows delivery and more than 10 business days have passed, please contact us for support.

5. Exchanges

We do not process product exchanges directly.

If you'd like another size, variant, or style, please:

  • Return your current item
  • Place a new order after the refund has been issued

In rare cases, we may offer a free size replacement — contact us to check availability.

6. Cancellations & Order Changes

Orders cannot be canceled once placed, as our system begins auto-processing shortly after checkout.

Noticed a mistake? Contact us immediately at:
📧 Click here to send your question

If your order hasn’t shipped yet, we may still be able to make changes. If not, you'll need to wait for the delivery and request a return.

7. Damaged or Incorrect Items

Please inspect your package upon arrival. If you receive:

  • A damaged item
  • A wrong item
  • A defective item

You must contact us within 3 days of delivery with clear photos or video of the issue.

Once verified, we’ll offer a replacement, refund, or alternative solution at no extra cost to you.

8. Items You Can Return

All products sold at forylight are eligible for return, including:

  • Sale items
  • Limited edition items
  • Gifted items with proof of purchase

We do not have any non-returnable products.

9. Products Lost in Transit

If your order tracking hasn’t updated for more than 15 business days, contact us.

We’ll investigate the issue with the courier and offer a solution, such as a replacement or refund. You are never penalized for logistics issues outside your control.

10. European Union – Cooling-Off Period

If you're located in the EUA, you’re entitled to a 14-day right of withdrawal, with no reason required. This period starts from the day you receive the goods.

To exercise your right, contact us within 14 days and return the item in the original condition.

This EUA policy works alongside our overall return window and does not affect your 15-day return period.

11. Return Responsibility

Customers are expected to:

  • Use proper packaging to protect the item in transit
  • Follow the return instructions sent by email
  • Send the item back within the timeframe provided in the approval email

We are not responsible for delays or issues caused by non-compliance with the return process.